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Returns & Refunds Policy

  • If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange for a similar product.
  • You can return a product up to 15 days from the date of purchase.
  • Any product you return must be in the same condition you received it.
  • Please keep the receipt.

How to return an item.

Your item must be in its original unused condition to be returned. Your must return the item within 15 days of your purchase.If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange for another similar product. You can return a product for up to 15 days from the date you purchased it. Any product you return must be in the same condition you received it.

1. Please email thelobstershackaustralia@gmail.com to request a refund and we will assign you a Refund #.

2. Mail your returned item to:
The Lobster Shack
Returns
80 Morrison Ave
Wombarra, NSW 2515 Australia

3. Include in your package a signed letter stating the reason for your return and the original receipt.

4. Please review the PayPal return policy for options. Or postage must be paid for by the purchaser for a full refund.

Privacy Policy

www.thelobstershack.com.au
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in AU privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, surf the website, or use certain other site features in the following ways:

To quickly process your transactions.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.
  
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can
and we will promptly remove you from ALL correspondence.


Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below.

www.thelobstershack.com.au
Wombarra
Australia
NSW
2515
thelobstershackaustralia@gmail.com